Is my legal issue covered by the plan?

What’s your cancellation policy?

Do you cover pre-existing situations?

Are my kids covered?

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Answers to Frequently Asked Questions

What is your cancellation policy and how do I cancel?

After people join and use the plan once, they’re usually hooked for life. It’s that good. Plus, we want happy customers. If you’re not happy, we’ll certainly try to rectify the situation. Regardless, if you want to cancel, you can do that at any time. For any reason. Or no reason.

All you have to do is send us a written letter, email [email protected] or call 1.800.654.7757 that you’d like to cancel your membership. Once notice is received, we will refund any unused portion of your membership fee on a pro-rata basis. It’s that simple.

Does the plan cover pre-existing situations?

The short answer is yes. Most pre-existing situations are covered by your standard plan benefits. There are a few exceptions, such as trial defence services applying only to lawsuits that involved incidents that happened after you’ve become a member. If you have a pre-existing situation that is not covered by the standard monthly benefits, you can still get legal help under your 25% discount benefit.

If you have a question about a specific pre-existing legal situation, either review our member agreement (SMB EssentialsSMB Plus or SMB Pro) or contact customer support at 1.888.582.8927 to double check.

How long after I join can I use the plan?

You can use your plan as soon as your membership application is reviewed and your account is set up. The review process takes 12 - 24 hours (or less) from the moment you purchase your plan (on regular business days). Once accepted, you can be in contact with a lawyer in four hours or less and begin to use the plan benefits and member perks outlined in the membership agreement right away.

If the basic plan benefits don’t cover my specific situation, how much will it cost me?

When you need legal help that does not fall under the standard benefits, you can work with your lawyer for 25% off of their regular hourly rates. How much will that cost in the end? The answer depends on factors such as the area of law, your geographic location and your lawyer’s hourly rate. Without more information about your specific situation, it’s impossible to say exactly how much something may cost. What we can say for sure, is that if you are a member and work with your lawyer under the discounted rates, you’re going to save hundreds if not thousands of dollars over hiring a lawyer directly. The best way to find out exactly how much a specific situation might cost is to purchase a plan, speak to a lawyer and then they can tell you the estimated costs. Consultations are included in your monthly fee and you can cancel your plan any time. So there is no risk.

Who are the lawyers I’ll work with? Are they any good?

LegalShield has a network of dedicated law firms in 50 states and all Canadian provinces made up of seasoned lawyers with an average of 22 years of experience. The law firms in our network provide legal protection to over 4.2 million LegalShield members and over 50,000 businesses any time they need it, even in covered emergency situations, 24/7, 365 days a year.

Who is covered under the Business Plans?

It’s important to note that all of our business plans cover your business, not you personally. Each business plan allows you to designate a certain number of authorized spokespeople to work with our lawyers on behalf of your organization. Designated spokespeople must be employees, owners, partners or officers of your company. If you need personal legal help, check out out our personal plan

There is more information about this specific question near the top of the Coverage & Pricing Page.

Can you draft contracts for me?

If you need a document or contract drafted, you have two options.

  1. Download a lawyer drafted template for free from our website, fill it in and have your lawyer review it and provide feedback.
  2. Have your lawyer draft a document from scratch at 25% off their standard hourly fees. This option saves you hundreds or thousands of dollars as your pre and post drafting consultations are covered by your plan benefits and you save a significant amount of money on hourly fees.
How much money can I really save by using LegalShield?

The average lawyer in the US charges between $150 - $400 per hour. If you use your membership for even just a few hours a year you could easily save over $1000. If you have a bunch of small legal issues or one rather complicated issue, you can easily save multiple thousands of dollars over hiring an lawyer directly. Not to mention the stress you’ll save by having a lawyer on call instead of trying to handle legal issues yourself. Also, our lawyers often help our members recover thousands of dollars of damages, protect their business assets or avoid thousands of dollars in fees over what they would have experienced had they tried to resolve the legal issue themselves. Obviously every member and usage situation is different, but when used correctly, your membership can easily save significant amounts of money. Not to mention the savings you can get from our member perks, which can save you enough money to pay for the entire cost of your membership.

Will I work with the same lawyer each time I need help?

As you may know, great lawyers tend to focus on one or just a few areas of law. You may not work with the same lawyer if you have legal issues in totally different areas of law. However, you will always work with the same law firm. LegalShield takes the selection of our Provider Law Firms VERY seriously and conducts ongoing monitoring and reviews of their performance. You can be assured that all the lawyers in the Provider Law Firm that covers your location are experienced in their particular area of law and have many years of experience.

Do you have lawyers in my area?

We have provider network that cover all 50 States, the District of Columbia and all Canadian Provinces 24/7, 365. There are 900+ lawyers in the network which allows your plan to cover every area of law. If you're in the US, we for sure have have lawyer’s that cover your local area. 

Do I have to use the app to use my plan?

Nope. While we’ve spent a lot of time making the app powerful yet simple, you don’t have to use it to access your benefits. After you purchase a plan, you’ll get a membership card in the mail that will include a toll-free number you can call at any time to take advantage of your member benefits. Or you can always visit our website and call the customer service number at top of the site to get help.

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