Member Bill of Rights

PPLSI is committed to bringing equal access and justice for all. As one of our valued members, PPLSI will strive to make your experience as pleasant as possible and ensure you receive all the benefits you are entitled to with your LegalShield membership.

We expect you will be a participant in your legal matter throughout the entire process. Please submit all information, document or details in a timely fashion to allow your lawyers to better help you.

• A provider lawyer will call you back or you may select a call back window.

• If your provider law firm does not reach you on the first attempt, a second attempt will be made the next business day.

        24/7 emergency access to a LegalShield provider lawyer through a dedicated phone line is available when you encounter a covered emergency situation such as:

        • If you’re arrested or detained

        • If you’re seriously injured in an accident

        • If you’re served a criminal warrant

        • If the state attempts to take your child(ren)

          Document Review/Letters Prepared

          • When you submit a document for review, your provider lawyer will review the document within 3 business days.

          • If you need a letter prepared, it will be completed within 3 business days after all necessary documents to draft the letter are received.

            Will Preparation

            • Once all your information is provided to your provider law firm for your Will Questionnaire, an initial draft of your Will will be prepared by your provider lawyer within 5 business days.

              Moving Traffic Violations

              • If you submit a traffic ticket via Snap in the LegalShield mobile app, a provider lawyer will call you back.

              • If your provider law firm does not reach you on the first attempt, a second and third attempt will be made.

                Referral To A Lawyer Outside Your Law Firm

                • If your provider law firm must make a referral to a lawyer outside your law firm, the assignment will be made within 3 business days.